By Carol Kinsley and Mike McClure

Window World of Delmarva, a franchisee of America’s largest replacement window and exterior remodeling company, was founded in 2007 by Mike Hayman. 

“We serve six counties on the Eastern Shore of Maryland, Accomack County in Virginia and the two lower counties in Delaware,” he said. “Our quality and service goes beyond that of anyone else.”

There are 222 Window Worlds, but the franchisees do not have to pay franchise fees, meaning that the money earned stays local. 

“Everything that I spend and do is local,” said Window World of Delmarva General Manager Chris Thornhill, who added that the company puts money hack into the local economy on the Delmarva Peninsula.

Like its parent company, Window World of Delmarva promises “superior products, professionally installed, at a guaranteed low price.” Hayman added, “Our products carry a strong labor guarantee with monthly payment financing options available, subject to approved credit.”

Window World of Delmarva does much more than windows, including entry doors; storm, patio and garage doors; and siding. For the last three years the Delmarva company also has done roofing. 

“We do virtually every external home improvement you can do,” Hayman proclaimed.

Buying a product from Window World begins with the design consultant, followed by the measuring team, then the order is placed. The office staff takes care of the processing, then the installers come in to finish the process.

“We’ve got a good crew here (in and outside the office),” said Window World of Delmarva Office Manager Lou Ann Michalik, who has been with the company for three years.

“They depend on me just like I depend on them,” Thornhill said of the office staff, which he calls the nucleus of the business.

Thornhill was an installer with Window World and returned to the company in 2016 to serve as a design consultant (sales). In April 2017 he became the general manager. He says he is first and foremost a carpenter who has the gift of sales.

“It’s family oriented. They’re like my family away from home,” said Eriyana Miles, an administrative assistant who has been with the company for four months.

Flo Vickers, also an administrative assistant, started with Window World six weeks ago. “I’ve learned quite a bit about the process,” she said. “Everybody has been very helpful. We are a team here. Everybody looks out for each other.”

Window World of Delmarva strives to provide great customer service to go along with its quality products. 

“I love dealing with customers. I talk to them like they’re my best friends,” said Michalik. “We try to pride ourselves on customer service. We try our best.”

“They’re (customers) very nice to work with, they’re very sweet,” Administrative Assistant Caylin Parsons, who has been with the company for a year, added.

“The customer is number one. We’re very attentive and help them from beginning to end,” said Vickers.

While it deals in more than just windows, Window World of Delmarva knows windows.

If your windows are single pane, Hayman said, they are old-fashioned and out-of-date. No new houses are built with single pane windows. Even if you have storm windows, you should consider replacing your single-pane windows. 

Current thinking is that two panes with dead air or argon gas between them is best. Dead air is less expensive; argon gas protects the Low-E coating on the inside of the glass. Low-E windows help reflect heat, improve thermal performance, lower heating and cooling costs and allow in natural light, yet keeps sun rays of your furniture and curtains. In lesser quality windows, the first thing that happens is the Low-E coating starts to fail. 

Hayman explained there are three kinds of windows: wood, vinyl and fiberglass. “There’s not a lot of difference between vinyl and fiberglass, but wood is something else. Most expensive homes use wood. Not because wood is better, it’s just more classic and more expensive, so it’s used for prestige. The problem is, wood has to be painted.”

Window World of Delmarva uses vinyl, 95 percent of it in white. A wide variety of windows are available, including double-hung, casement and awning, sliding, bay and bow windows, picture windows in custom sizes and shapes, garden windows with adjustable shelves, and acrylic block windows. 

“Our manufacturer makes every kind of window there is currently installed in houses,” Hayman said. One thing his company does not handle is big commercial windows like a store front.

Using materials sourced in the USA, Window World of Delmarva is increasing curb appeal, improving efficiency, and enhancing quality of life, one home at a time. 

You can experiment with the look of different windows on your own home using the website Upload a photo of your home and with the “Visualizer,” try different windows, siding and doors and get a free quote. 

For more information, call 302-846-2224 or stop in at 36427 Sussex Hwy., in Delmar, Del.